Return Policy

RETURNS 

We, Atelier Rosey, make the most unique Jewelry by hand. Did your jewelry come in and still not quite as expected? We are happy to assist you.

  • We accept all returns within 14 days of delivery.
  • The Jewels must be unworn and in original condition.
  • Due to Hygiene, we cannot accept returns for Ear Jewelry.

Please note that custom Jewelry, engraved Jewelry or sale items are not eligible for a refund.

 

HOW TO EXCHANGE OR RETURN

  1. Register your exchange or return by email: info@atelierrosey.com with an explanation of the reason for the return. 
  2. Put back all items in original packaging. 
  3. Return Package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and we do not hold responsibility for the loss of a return or exchange package. We always recommend to use a postal service with a tracking code and insurance

 

If you have any questions, we are happy to assist you by phone +31 6 36 222 779 or email info@atelierrosey.com

 

REFUNDS

Refunds will be processed via the original payment. If your items are approved by our Atelier Rosey care team, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.

 

RETURNS ADDRESS 

Atelier Rosey
Oosterwerf 1
1911 JB Uitgeest
The Netherlands